Only in Pennsylvania.
On Tuesday, wine kiosks ‚ÄĒ that just so incredibly Pennsylvania Liquor Control Boardian response to the inconvenience of not being able to buy a bottle of wine at a grocery store ‚ÄĒwere shut down all over the state. The problem: a glitch that caused the machines to fail to dispense wine. Auditor General Jack Wagner plans to audit the kiosks ‚ÄĒ and that will be a good read.
One of City Paper's many spies sent us this picture of a kaput kiosk at the Fresh Grocer in West Philly.
Said spy also delivered a disturbing report on the difficulty of using the things in the first place ‚ÄĒ including, but not limited to, a computer system that offered a discounted white wine under neither the "white" nor "discount" category.
It's a little hard to make out the text above, so we dutifully transcribe it here:
There have been occasional glitches with the wine kiosk. One example: a transaction is approved, but the wine doesn't dispense from the machine.
Although the glitches have been few and far between, incredible customer service is important to us.
We have temporarily shut down the kiosk while the manufacturer updates the software and installs new sensors.
We hope this will be resolved quickly so can continue to offer this great convenience to our customers.
We've got an idea for an even better way to offer great convenience to Pennsylvania customers ... but, after all, it's Christmas.
Bless you, PLCB ‚ÄĒ and all your faulty wine kiosks, too.